What are the delivery costs for an order?
Answer: We always deliver free of charge regardless of the order quantity or order sum. This delivery service also includes packaging, transport and transport insurance.

Where can I find the delivery times for a product?
Answer: The current delivery time is marked in colour after each order number. You can find the meaning of the coloured spots in the "Delivery time" infobox below.

I have forgotten my password and have applied for a new one. However, I still cannot log in! Why not?
Answer: Please copy the password sent to you in the mail and paste it into the "password" field. Sometimes a capital "o" for example, is taken for a nil.
The cause might also be that your old password is still in the cache. With the Microsoft Internet Explorer you can delete your cache by going to "Options" and then to "Internet options". In the "Global" folder you can see the "Temporary Internet files" item. Press the "Delete files" button there. Also press the "Empty history" button under "History". If you now close your browser and then open it again you can try to log in again with your new password.
If you still cannot log in, please send us an email and we will get in touch with you as soon as possible.

I have forgotten my user data. What do I do now?
Answer: If you have forgotten your user data you can find detailed instructions on what to do next here.

Why can't I see any telephone orders or written orders in my order history?
Answer: The order history only lists those orders that you placed in the online shop.

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