Shopping at KAISER+KRAFT is always without risk - you have a 30-day right of return.
If you are not satisfied with an item that was delivered, inform us by telephone
within 30 days of the day of delivery. We will then initiate the return delivery and
cancel the invoice with an appropriate credit note.
You will understand that we can only return goods if we receive the product in due
time in its original packaging and
without any signs of use. You will be charged the costs of the return delivery.
The transport risk is also yours.
This right of return does not apply to special
procurements that were not part of the catalogue range, nor to order-related production
or for goods for which special prices applied (e.g. quantity discount).
Please check the goods on delivery for damage, as regulated by law.
Obvious faults must be reported to us in writing within a week of receiving the goods,
hidden faults within a week of discovery.
In the event of transport damage,
proceed according to our instructions that are either enclosed in the form of a leaflet or
that you have to ask us for. If you still have any questions concerning your complaint,
please contact the following number: 01923 225123
Our service team is available from Monday to Thursday from 8.00am to 5.30pm, Friday from 8.00am to 5.00pm.
