Guarantees are a promise. They stand for the quality and reliability of our products. You’ll only find items in our product range that keep this promise. That’s our promise. Because we offer items with a range of guarantees, we have prepared easy to use product pages that stick to the quality you need, either 5-year, 10-year or our best 15-year guarantee.
What’s included with the KASIER+KRAFT Guarantee?
We consider the how you may use our products when we add them to our catalogue. Is it used once a week, once a day or throughout the day. With this in mind we look at the strength of the product, ensuring that all all possible weaknesses are reinforced correctly. This leads to long term durability.
With over 50,000 products it could be hard to keep up with our best quality items. Throughout the year our hard-working purchasing team collect together all quality complaints and product reviews. They use these reports to work with our suppliers and factories to see how a product can be improved. If the number of quality reports are low we may even suggest a longer guarantee – we extended our EUROKRAFT guarantee from 5 years to 10 years based on positive feedback from customers and the low number of customer call outs.
We cannot deny the it – sometimes even the highest quality items can have a fault and need repairing.
We know this can be frustrating for you as a purchaser. That’s why we aim to lead the way in customer service. Just a quick call or email to our service department and we will do all the hard work for you.
We aim to repair rather than replace where possible,this ensures our customers keep to sustainability objectives. Where we cannot repair we will replace with the same, or updated version of the product. This will save you the costs and time of replacing the item yourself.
If your item has failed and it’s still within it’s initial 3, 5, 10 or 15 year guarantee please call us on 01442 238020.
Which product is right for me?