You can select a user name and password of your choice. Please bear in mind that user name and password must have between 6 and 20 characters. You may not use any blanks or special characters (except: @ . - and _). When making your entry, distinguish between capital letters and small letters.
If you have forgotten your password, you can request a new one from us quickly and easily. Click on “Password forgotten” and enter your user name and e-mail address. Within just a few minutes you will receive an e-mail with a new, automatically generated password. You can use it to log in again. Your profile naturally remains unchanged. Please change this new password the next time you log in.
You have forgotten your password and already requested a new one. Unfortunately, you are still unable to log in! Why?
Please copy the password sent to you in the e-mail and paste it into the “Password” field. Sometimes a capital “O” for example, is mistaken for a zero “0”.
The cause might also be that your old password is still in the cache of your computer.
With Microsoft Internet Explorer, you can delete your cache by going to “Tools” and then to “Internet options”. In the “Global” folder you can see the “Temporary Internet files” item. Press the “Delete files” button there. Also press the “Empty history” button under “History”. If you now close your browser and then open it again you can try to log in again with your new password.
If you still cannot log in, please send us an e-mail enquiry and we will contact you as soon as possible and assist you.
|Hotline: 0800 0234 425 (Monday to Thursday 8 am to 5.30 pm, Friday 8 am to 5 pm)||Webcode: 0WEB|
| Zodiac 5 - Boundary Way | Hemel Hempstead HP2 7SJ | Telephone 01442 238 000 | Telefax 01442 255 002 | E-Mail: firstname.lastname@example.org
Managing Director: Andrew J. Henman, Jason A. Land | Register number 01178566 | VAT number: GB198538504
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