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Order procedure

When you log in, you will find an “Orders” link at the top right of the web page under “My account”. This will take you directly to the ordering page. Purchases already made in the past are conveniently shown here as an overview.  If a particular order is missing here, you have two options:

Searching by order number

If you would like to look an order again and you know its number: The search field “Search for order using order number” will let you directly enter and look for the order number. By entering the order number, you can have both current orders and completed orders displayed. You can see the details of the order again by clicking on the “Display order” button. Please note that this function is only possible for online orders. Orders made using our ordering hotline, or faxed orders, are not shown here. You can also have all orders within a defined period displayed. To do so, simply enter the relevant date and then click on “Search”. You can see the details of the order again by clicking on the “Details” button.

Search for orders within a specific timeframe

If you no longer know the order number but you know the period in which it was made: Simply enter the relevant date range and then click on “Search”. You can see the details of the order again by clicking on the “Display order” button. Please note that this function is only possible for online orders. Orders made using our ordering hotline, or faxed orders, are not shown here.

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