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Cancellation policy

Right of cancellation


You have the right to cancel this contract within thirty days without stating reasons. The cancellation period is thirty days from the day on which you, or a third party nominated by you who is not the carrier, takes or took possession of the goods. To assert your right of cancellation, you must advise us



Zodiac 5
Boundary Way
Hemel Hempstead. HP2 7SJ

Telephone 01442 238000

Fax 01442 255 002

Email: sales@kaiserkraft.co.uk


of your decision to cancel this contract by means of an unequivocal declaration (e.g. a letter sent by post, fax or email). You can use the enclosed sample cancellation form for this, however this is not mandatory. The cancellation period has been observed when you send the notification of assertion of your right of cancellation before the cancellation period has elapsed.

Consequences of cancellation


When you cancel this contract, then we are obliged to refund all payments that we have received from you, including the delivery costs (with the exception of the costs resulting from your choice of a different type of delivery than the least expensive standard delivery we offer), with immediate effect and within fourteen days at the latest from the day on which we received the notification of your cancellation of this contract. We will use the same means of payment for this refund as you used for the original transaction, unless another agreement was expressly made with you; under no circumstances will you be charged for this refund. We can refuse to pay a refund until we have received the goods, or you have provided proof that you have sent back the goods, depending on which occurs first.

You must sent the goods back to us with immediate effect, and in any event within fourteen days at the latest from the day on which you advised us of the cancellation of this contract. The period has been observed when you send the goods before the period of fourteen days elapses.

We will pay the costs of sending the goods back.

You will only be liable for a loss of value of the goods when this loss of value can be attributed to unnecessary handling of the goods for purposes of examining the composition, properties and function of the goods.





Sample cancellation form

(If you wish to cancel the contract, then please fill in this form and send it back to us.)

Boundary Way
Hemel Hempstead. HP2 7SJ, fax , email:sales@kaiserkraft.co.uk

- I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*)/provision of the following services (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for paper notifications)

- Date


(*) Please strike through as appropriate.



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