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Customer service

The service team at KAISER+KRAFT is there for you any time you need them – even when something needs a quick repair, you urgently need a spare part or when maintenance is due. Our service will give you fast and straightforward help. And because we place great value on high quality and durability of our products, the list of services we provide is very long. You can obtain an overview of what you can expect from us here.


Original spare parts

Attention DIY lovers: we're happy to deliver spare parts to you any time you need to repair something yourself. And to ensure that no downtime is incurred, you'll receive the spare parts you need as soon as possible. To ensure that they match your product perfectly, we source our spare parts exclusively from the manufacturer directly, if possible.



You should never say never... we won't either. This is because despite the famously high quality of our products, we cannot always rule out defects, much less predict whether they will occur. Should a device suddenly refuse to work, then simply ask our service team for support. They'll be happy to help you right away.

Maintenance & service

You're probably familiar with the situation: to stay fit and fresh for longer, you need to pay attention to what you're doing. And this is no different for our products: to ensure your product has a long service life, regular maintenance, servicing and care is important. Our service team will also take care of this for you if this is what you'd like – and help to ensure your products retain their value for the long term. We're also happy to prepare an individual offer for you.

Thorough examinations under LOLER


What does LOLER advise?
It advises that your lifting equipment requires 'through examinations' throughout the lifetime of the lifting equipment. As a company you need to ensure through examinations are carried out by a competent person. Normally once or twice a year. If you use the equipment 24 hours a day 7 days a week then you need to carry the examinations out more regularly.

Not only does it make the equipment safe for your employees, but it ensures longer continued use by spotting maintenance issues early. If these issues are missed a small defect can turn into a larger problem. This can cost money by stopping production lines or replacing the whole unit rather than a smaller spare part.

We are happy to help you with your inspections on equipment purchased from us. Just ask about it - We can prepare a quote for you at any time.

Regular inspections


Take us up on our promise! Owners of shelving units assume particular responsibility for their safety, and for the safety of employees, property, vehicles and the goods in storage. The “shelving unit inspection” service that we offer allows us to help you to banish any potential risk of accidents due to damaged storage equipment. Of course, we're also happy to inspect any shelving units you didn't purchase from us as well.


Without disrupting ongoing operations, our SEMA certified shelving unit inspectors will examine whether protective measures, shelving unit components and loading comply with the regulations, or whether uprights and supports exhibit any visible deformations or damage. The following types of shelves are examined:

  • Shelving units
  • Pallet racking
  • Cantilever racking units
  • Drive-in shelving units
  • Drive-through racks
  • Walk-through racks
  • Multiple level equipment


The results of the inspection are recorded, and the shelving units checked are given an official inspection label. We'll be at the scene – professionally.


Simply schedule an appointment for advice if you're interested.


You'd like to speak to our customer service / assembly service?

Phone: 01442 238020
Fax: 01442 255 002
E-mail: sales@kaiserkraft.co.uk

We're available for you by phone from Monday-Friday 8am-5pm!



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