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FAQ | Questions and answers Print page

FAQ | Questions & Answers

Order process

Who can take advantage of KAISER+KRAFT products?

I am a new customer, how do I order / what do I need to know?

Where and how can I look at and purchase products?

Is there also an online form I can use to place orders?

Do I have to register to place orders through the webshop?

Is there a minimum order value?

Where can I check to see if my order has arrived okay?

Changing or cancelling orders – Can I add or remove products from my order after it has been placed?


Is there a purchasing guide?

Are the products offered also available in other colours and as custom made models?

Is there a guarantee on the products offered?

Can I have you assemble the products I order?

How much do you charge for the assembly of a product?

Replacement parts and maintenance – Which services are available after purchase?

I would like to renovate my entire office, warehouse or production hall. Can KAISER+KRAFT help me with this?

E-procurement solutions – where can I find more information?


How much are shipping costs?

Is there any cost for packaging and dispatch?

How long should I expect delivery to take?

I am only interested in products with quick delivery. How can I find these?

Delivery – how will my order be shipped?

Parcel tracking

Can I track the delivery status online?



Do the prices include VAT or not?

Which payment options do you offer?

What are the payment terms?

When and how will I receive invoices?

What happens if I need to specify an alternate billing address?

Return & exchange

Damage during transport – what happens if goods arrive damaged?

Do I have a right of return and if so, how long is it valid?

Exercising your right of return – When the haulier delivers my goods, can I return them directly by giving them back to the haulier?

Web functionality

What are the advantages of registering in the webshop?

Is my personal data secure?

I already have the print catalogue and would like to see a particular product in the webshop. How do I find it?

I can't find the item I'm looking for in the webshop. What can I do?

What can I do if I have forgotten my password?

I have forgotten my user name – what do I do now?

How can I subscribe/unsubscribe to/from the newsletter?

Can I also order a print catalogue online?

I need a quote for the purpose of documentation. Can I also get a quote in the webshop?

What are cookies?

How to enable cookies

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