Latest information on Covid-19
Shops and branches
After weeks of closures, shops are finally able to breathe a sigh of relief. Under the current rules, shops may be reopened. However, strict rules apply.
Following them is imperative in the retail sector: individual contact and customer proximity are part of the business.
Find out how you can reliably protect your customers and employees, comply with health & safety requirements and still guarantee an optimal shopping experience.
Which recommendations have been made for the retail sector?
Following the Working safely during COVID-19 in shops and branches guidance from the government issued on the 12th August
- Limiting the number of customers in the store, overall and in any particular congestion areas, for example, doorways between outside and inside spaces.
- Providing clear visual guidance on social distancing and hygiene to people on arrival, for example, signage and visual aids.
- Ensuring the latest guidelines are visible in selling and non-selling areas.
- Looking at how people walk through the shop and how you could adjust this to reduce congestion and contact between customers.
- Remind customers that is it mandatory to wear face coverings in most shops & branches. You can check if your business is included in the list here.
What about my staff?
Employers are obliged to provide their employees with comprehensive information about the risk of infection and how to maintain hygiene. This includes encouraging your employees to wash their hands frequently and thoroughly. Also provide them with regular reminders about precautions such as sneezing away from others and coughing in the crook of your arm.
In addition, you are obliged to implement a number of practical measures to actively protect your employees:
- Suspending or reducing customer services that cannot be undertaken without contravening social distancing guidelines.
- Providing hand sanitiser to help everyone keep good hygiene through the working day.
- Using floor markings and signage should remind both workers and customers to follow to social distancing wherever possible.
- Change the way work is organised to create distinct groups and reduce the number of contacts each worker has.
Also, be accommodating for staff with an isolation note. It benefits everyone to accept these without any queries.
3 Tips for social distancing in sales areas
Panels and screens to reduce the risk of transmission
Take mitigating action in tight spaces by using screens or barriers to separate people from each other.
Checklist for shops and branches
Preparation and communication
- Informing employees about the risk of infection when open to the public
- Communicate personal hygiene and protective measures.
- Clean the business thoroughly and hygienically
- Equip the sales area and staff toilet with hygiene products (soap, disinfectant, paper towels)
- Define alternative greetings (without physical contact)
- Divide up the checkout area into minimum intervals of 2 m (using protection screens)
- Clearly mark protective distances within the shop floor (adhesive tape)
- Staggered breaks and the shift patterns to reduce contact.
- Avoid physical contact with customers or colleagues.
- Where face coverings if possible.
- Provide customers with masks so that every customer can feel safe entering your store
- Increase the frequency of handwashing and surface cleaning.
- If an employee exhibits symptoms, they should immediately self isolate and get a coronavirus test.
Get in touch!
If you have any further questions, please contact us on 01442 238000 .
Or contact us via e-mail on firstname.lastname@example.org.